Frequently asked questions - Landlords
-
What happens if my property fails an inspection?
If major works are required, you will not be eligible to join the scheme at this time and will be advised what to do in order to meet the legal minimum standard.
DASH will also liaise … more
-
Can I appeal against a decision on my property?
Yes. If a landlord disputes the works requested following a DASH inspection, this should be put in writing to the DASH Principal Manager in the first instance, including reasons as to why the works … more
-
I am a Letting agent – how can I promote DASH Landlord Accreditation to my landlords?
We are asking all responsible agents to promote DASH Landlord Accreditation to their clients – there are a number of ways you can do this:
o For existing clients DASH can … more
-
I am a Letting Agent – why do I need to know about DASH Landlord Accreditation?
Agents tell us that landlords who have a basic understanding of their legal requirements make the best clients as they are more open to the agent's suggestions re: on going repairs, appreciate the … more
-
My letting agency operates across a wide area – can my landlords all apply?
Yes - DASH Landlord accreditation operate across the East Midlands and therefore if your landlords work in Nottinghamshire, Derbyshire, Lincolnshire, Leicestershire or Northamptonshire then they … more
-
What if a landlord leaves my letting agency does their accreditation still stand?
Yes – it is the landlord themselves who become accredited and not the agent. However you may wish to let DASH know if a landlord leave yours management.
-
Why do the properties need an inspection when the agency staff have visited them?
If the Local Authority has recently visited a property and found no hazards, in order to avoid duplication DASH may not need to visit the property in order to complete the accreditation process. … more
-
I am a tenant how can I make a complaint about my DASH Landlord?
Tenants first raise their concern with their landlord. The landlord should remedy any defect. If a repair is not carried out, tenants can refer their problem to DASH who will help … more
-
I have a question that isn’t listed here. How do I contact you?
Please contact the team on 01332 641111 or dash@derby.gov.uk who will be happy to answer any further questions you may have. more