Tenants first raise their concern with their landlord.  The landlord should remedy any defect.   If a repair is not carried out, tenants can refer their problem to DASH who will help to resolve the dispute.

Tenants complaints sent to the scheme must be in writing (preferably via email) and clearly state:

• Details of how the landlord has breached DASH accreditation standards which are set out in the DASH Services - Scheme Manual

• How the tenant has already tried to remedy these breaches with the Landlord 

• Details of if a third party (such as a deposit protection scheme, solictor, local council) are already involved 

• Any relevant dates concerning the particular problem

• A contact address and telephone number for the person making the complaint

• confirmation that you are happy for DASH to discuss the information in your correspondence with your landlord

If the tenant is not satisfied with the decision the case may be referred to the DASH Accreditation and Appeals Panel.

Details on this panel are available from the DASH.

Contact details:

dash@derby.gov.uk

01332 641111

FAO: Sarah Swingler- DASH Operations Manager